**Refund Policy**

At IVORY Beauty Spa, we are committed to providing exceptional service and maintaining a high standard of care. Please review our policy below.

**Refunds & Exchanges (Within 14 Days)**

Refunds and exchanges are accepted within 14 days of the original purchase date with a valid receipt.

**Services & Treatments**

Refunds for services and treatments may be issued within 14 days if the service has not been fully redeemed. Partially used packages or completed services are non-refundable.

**Packages & Memberships**

Packages and memberships may be eligible for refund or exchange within 14 days of purchase, provided they have not been fully used. After 14 days, all packages and memberships are final and non-refundable.

**Retail Products**

Retail products may be refunded or exchanged within 14 days of purchase if returned unopened, unused, and in original packaging with a receipt.